As I was preparing chicken piccata last night, I had one of those flashes.
In the IT industry, why don't we care about process information the same way we care about configuration information?
We've had a 15-year conversation about CMDBs. It's a well known idea that all configuration data should be put in a repository, or short of that, should be seen as part of an federated system. Applications, servers, databases, files, queues, executables, services, racks, switches, etc, etc, etc should all be seen as Configuration Items, or "CIs."
But, if you ask ITSM advocates about processes, they will talk specifically about Incidents, Problems, Changes, Releases, etc as if they all are fundamentally different.
I think we need the concept of a Process Item - just as a specific Server and an Application can both be CIs, so can a specific Incident and a Change both be PIs. They could inhabit the same PMDB, or be federated in a common PMS. [Yes, I recognize the unfortunate acronym :-) Let's figure out better naming later.]