Business of IT ontology, aka ONION
So, did a Google on "ITSM Ontology" and came up with:
Business Of Information Technology Ontology
aka ONION.
Rather under the radar. Guess I'm going to have to get up to date on Semantic Web.
-Charlie
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Published article in BI Journal covering the basics. - TDAN.com: A System That Manages Our Systems?
Response to David Marco. I like David, especially for adding additional proof to my thesis.
The semantic web and ITSM will collide at some point in the new future, it's unavoidable.
Quite likely, it will be "behind the scenes" when interoperability of Knowledge Bases becomes a business challenge (see ITIL v3 SKMS) - the semantic community is the only one with the technology, peolpe and processes that have been proven to work.
I blog about similar issues at http://drdox.info/kms/ - please join in.
Posted by: Dr Dox | January 02, 2008 at 01:12 AM