« SIM, AITP, and other IT professional groups | Main | The origin of the CMM stages »

Guide to IT Service Management

Updated: This book is available through Amazon UK: http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/itsmportal-21/026-8271473-1747613

The Guide to IT Service Management is an exhaustive compendium of much industry-leading thought on all aspects of large-scale IT management. This 800-page tome (somewhat hard to obtain in the U.S.) features over 50 in-depth articles and case studies on issues such as service lifecycle management, conceptual IT frameworks, organizational and process issues, and much more. It is one of the most comprehensive and concentrated collections of high quality IT management writings available, in a field somewhat diffuse and hard to research.

Good luck finding a copy...

-ctb

Van Bon, J., The guide to IT service management 2002. 2002, London ; Boston: Addison Wesley, ISBN 0201737922.

Posted by alphasong on October 21, 2005 |

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341bf8f153ef00d83520cb9c53ef

Listed below are links to weblogs that reference Guide to IT Service Management:

Comments

Verify your Comment

Previewing your Comment

Posted by:  | 

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.