Application Services Library

This article led me to the Application Services Library, which is being seen as a competitor to ITIL, focusing on an application - not service - management perspective. Most interesting.

-ctb

Comments

[Mark Smalley]

As an active member of the ASL Foundation I can assure you that we don't regard ASL as a competitor to ITIL. In our recent amicable discussions with OGC (the owners of ITIL), both parties have positioned ASL as a complementary framework to ITIL.

ITIL is the King of Service Management but it doesn't address Application Management (and maintenance in particular) to such a degree that AM folk can use it as a basis for improving the AM processes.

"What about ITIL AM?" I hear you thinking. As mentioned in the posting "Review: ITIL AM", ITIL AM focusses primarily on the non-functional requirements in order to build (and to a lesser degree, maintain) apps that are service management friendly. ASL focusses on how AM is executed.

If you want you learn some more about ASL I'd recommend a look at http://www.aslfoundation.org/fileadmin/web_documents/Presentaties/ASL_-_Default_Presentation_-_English_-_V2.02.ppt

If you'd like to see ASL positioned alongside other models including ITIL (AM) then this is the link for you
http://www.aslfoundation.org/fileadmin/upload/Whitepaper_Models_forest_EN_V0.3.doc

I'd also recommend taking note of a new model, BiSL. The Business Information Services Library has been designed to help the business (not IT) with tasks like user support, functional specs, information management and demand management.
http://www.aslfoundation.org/fileadmin/web_documents/Presentaties/BiSL_workshop_ITSMI_concept3a.pps

BiSL and ASL complement ITIL and are often referred to as the IT Management Triptych.

Feel free to get in touch on mark.smalley@getronics.com if you have any queries, I'll be pleased to help.