ITIL data exchange

This workshop at the recent St. Louis ITSMF caught my eye:

10:00am-10:50am Building Bridges: An ITIL Powered Data Exchange ...

A proof of concept project that included the three companies Dow Chemical, Accenture, and Procter and Gamble, developed a preliminary conceptual data architecture based on the ITIL Incident Management process. The business driver was the need to effectively share information between companies for efficient collaboration in the delivery of exceptional service to end-users. A common architecture will assist service providers and customers reach consensus on a data interface standard to share detail-related service management data. This approach for developing data standards has been proven by Dow, Accenture and P&G with other projects, such as CIDX and I2S. The objectives of the project were to pose and quantify the magnitude of the problem; execute a pilot project to understand the complexities and issues in addressing the problem; and present the results to determine industry interest in solving the problem. This presentation describes the results against the first two objectives, and invites audience/industry feedback for the third. Bottom line: Is there sufficient industry interest to pursue a broad scale project!

Speakers:
Joan Coolidge, Data Architect, Procter & Gamble
Doug Jackson, Information Architect, The Dow Chemical Company
Mike Pierson, Manager, Accenture

Does anyone know these folks? Would sure like to talk.

-ctb

Comments

[Sherri]

I am part of the ITIL Change Management group for one of the companies engaged in this endeavor, and would be willing to answer general questions regarding this effort and others of its kind. Drop me a line if you're interested.

Regards,
Sherri

[Fiona]

>> Does anyone know these folks? Would sure like to talk <<

You might like to ask this question at one of the two main ITIL user groups:
ITIL Community
ITIL and BS15000 Support Group

Hope this helps.

Fi

Looking at the forums, questions in both places do seem to get answered fairly promptly.

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